Personal Data Privacy and Protection Policy

1. Scope


This privacy policy describes the treatment of information provided or collected on the sites and applications where this privacy policy is posted, whether on our digital properties or on applications we make available on third-party sites or platforms, such as Google, Microsoft and PayPal. We follow this privacy policy in accordance with applicable law in the places where we operate. Please keep in mind that when you provide information to us on a third-party site or platform (for example, via our applications), the information you provide may be separately collected by the third-party site or platform.


The information we collect is covered by this privacy policy, and the information the third-party site or platform collects is subject to the third-party site or platform’s privacy practices. Privacy choices you have made on the third-party site or platform will not apply to our use of the information we have collected directly through our site or applications. Please also keep in mind that our sites and applications may contain links to other sites not owned or controlled by us and we are not responsible for the privacy practices of those sites. We encourage you to be aware when you leave our sites or applications and to read the privacy policies of other sites that may collect your personal information.

2. About Us


PHASE 3 LAB SOLUTIONS, LLC is the owner and maintainer of this privacy policy, website, and related apps.

3. Types of Information Collected


We collect three basic types of information; (1) personal information, (2) anonymous information, and (3) aggregate information.


For example, we collect:


Registration information you provide when you create an account, register for newsletters, or request support, such as your first name and surname, company name, country of residence, email address, username, and password;


Transaction information you provide when you request information, request support, or purchase a product or service from us, such as your postal address, telephone number, and payment information;


Information you provide in community forums on our sites and apps, such as your public posts, comments, search terms, votes and questions;


Digital product tracking information, such as your user name, date and time of download, frequency of downloads and IP address;


Activity information about your use, and the use by any person(s) you authorize through your account, of our sites and applications, such as the content you view or post, how often you use our services, and your preferences;

4. How Information is Collected


We collect information you provide to us when you request or purchase products, services, or information from us, register with us, participate in public forums or other activities on our sites and applications, respond to surveys, or otherwise interact with us using one or more devices. You may provide information in a variety of ways, including by typing or using voice commands.


We collect information through a variety of technologies, tags, software development kits, application program interfaces, including when you visit our sites and applications.


We collect information using analytics tools, including when you visit our sites and applications.


We acquire information from other trusted sources to update or supplement the information you provided, or we collected automatically, such as when we validate postal address information using third party services. Applicable laws may require that you authorize the third party to share your information with us before we can acquire it.

5. How Information is Used


PHASE 3 LAB SOLUTIONS, LLC is the data controller for your information and is responsible for and may use your information for the purposes described in this policy. Consistent with applicable law and choices and controls that may be available to you, we may use information collected from you, or from devices associated with you, to:


Provide you with the products, and services you request, view, engage with, or purchase;


Communicate with you about your account or transactions with us and send you information or request feedback about features on our sites and applications or changes to our policies;


Send you offers and promotions for our products and services;


Operate, understand, optimize, develop, or improve our sites, applications, products, services and operations, including by using survey research and analytics tools;


Detect, investigate and prevent activities that may violate our policies or be illegal.

6. Sharing Information with Other Entities


We will not share your personal information with a third party except in limited circumstances, including:


Passing your billing information to online payment processors that you select when making a purchase;


When companies perform services on our behalf, like package delivery, marketing and advertising, and customer service; however, these companies are prohibited from using your personal information for purposes other than those requested by us or required by law;


Please note that once we share your personal information with another company, the information received by the other company is controlled by that company and becomes subject to the other company’s privacy practices.

7. Controls and Choices


We provide you the ability to exercise certain controls and choices regarding our collection, use and sharing of your information. In accordance with applicable law, your controls and choices may include:


Correcting and updating your registration account;


Choosing or changing your choices for subscriptions, newsletters, and alerts;


Requesting access to the personal information we hold about you and that we amend or delete it.


If you have questions about the specific personal information about you that we process or retain, and your rights regarding that personal information, please submit a Data Privacy Support Request.

8. Data Security, Integrity, and Retention


The security, integrity, and confidentiality of your information are extremely important to us. We have implemented technical, administrative, and physical security measures that are designed to protect customer information from unauthorized access, disclosure, use, and modification. We regularly review our security procedures to consider appropriate new technology and methods.


Please be aware that, despite our best efforts, no security measures are perfect or impenetrable. We will retain your personal information for the length of time needed to fulfill the purposes outlined in this privacy policy unless a longer retention period is required or permitted by law.

9. Changes to this Policy


From time to time, we may change this privacy policy to accommodate new technologies, industry practices, regulatory requirements or for other purposes. We will provide notice to you if these changes are material and, where required by applicable law, we will obtain your consent. Notice may be by email to you at the last email address you provided us, by posting notice of such changes on our sites and applications, or by other means, consistent with applicable law.

10. Comments or Questions


If you have a comment or question about this privacy policy, please submit your questions in writing through a Data Privacy Support Request.